We're here to support you and your community during this unprecedented time
The response to the spread of the COVID-19 virus has caused widespread strain on businesses, retail establishments, families and individuals alike. As humans, our natural response to dealing with collective stress is to come together and to support each other in community. The need to maintain physical distance during the early onset of the virus makes this crisis a uniquely lonely one.
So, there has never been a more important time to find creative solutions to keep and strengthen the fabric of our relationships, communities, and economy. It's imperative that we as a local and global society stay connected so that we can weather this time of crisis and emerge from it potentially stronger and ready to take on the social and economic recovery with all the energy and aplomb required.
As such, we offer the following to support you, your family, and your organizations during this time of flux.
For Building Owners and Property Managers
There is a saying that you can only really demonstrate your organization's commitment to customer service and hospitality after something has gone wrong. While no one would ever have wished for this public health pandemic, it presents an opportunity for building owners and property managers to step into the breech and support their tenants and their employees when they need it the most.
The state of affairs If you are a building owner or property manager, a significant number of your tenants have likely moved to remote working, or worse, closing completely if they are retail establishments. In response, now is the time to demonstrate that you are a true partner in the success of your tenants and their employees. During this time of physical distancing, buildings can and should support tenants and their employees via :
Offering tips and tricks about how to more effectively work from home, take on additional childcare responsibilities, and maintain a healthy lifestyle
Promote retail establishments that are temporary closed and/or are still operating
Providing digital venues for people to connect with one another
Promote productive ways for people to safely contribute to our societal response to COVID-19
Your tools While your tenants no longer share the physical common areas of their buildings as they work remotely, they still are linked to your "digital common areas". Hopefully you've been engaging with your tenants prior to this crisis and built up deep communication channels with them. But no matter where you are on this spectrum, buildings can leverage the following to deliver real service, connection, and community to tenants via:
Building websites and blogs
Surveys to gauge how people are doing and what they need support around
Video conferencing platforms
What's Next This crisis will end, but we don't know how long it will go or the severity of its impact. By focusing on supporting the community of your buildings, landlords and property managers can emerge from this crisis having:
Tenants and employees enthusiastic about coming back to the office
Much stronger relationships with their tenants
A lower likelihood of tenant-business failure
Meaningfully enhanced the reputation as a building/landlord who cares about and supports their tenants
Musicant Group Examples For examples on how The Musicant Group is creating a stronger community for buildings and landlords during this time of COVID, you can view and subscribe to our various e-newsletters: