Services
We Fix Places That Aren't Working - And Design Ones That Do
Whether you're breaking ground on a new development or trying to save a struggling district, we integrate design, operations, and programming so your space earns the activity it needs to succeed.
Drive Community and Commerce by Creating Spaces People Actually Want to Be In
In a competitive market, architecture alone doesn't fill a space. The public areas, common areas, and ground floors that foster connection and quality experience are what set a project's trajectory - from day one, and for years after.
We work with developers, asset managers, business districts, and public agencies to build that activity in from the start, integrating experience design, operations, and programming into your development or capital project.
Turn Around a Struggling Project, District or Space
You've got a project underway or completed — but it's in trouble. Your downtown, main street, park, or transit hub feels unsafe. Vacancy is climbing. Tax base is shrinking. You know the trend needs to reverse, but past strategies haven't worked.
We help teams bring public places back to life — rethinking the systems underneath the symptoms and building activation strategies that create real demand, not just temporary buzz. Our approach builds local capacity and attracts durable funding, so it doesn't collapse the moment grant money runs out.
Suite of Services
Depending on where your project stands, that can look like:
Program assessment, design, stand-up, and hand-off
Operating plans, processes, and budgets
Event strategy, annual calendars, and vendor recruitment
Governance and funding models
Design guidance shaped by real end-use and operational needs
Downtown and commercial district plans
Strategic planning
Ongoing coaching and team capacity building
Not sure which of these your project needs? We often co-create scope with clients to best meet their needs and budget.
Our Process in Action
We approach every project through the lens of the needs of the internal and external people involved; what experience the place should deliver and the systems needed to make them happen.
1. Constituent Engagement | People Focus, Constituent Focus (External)
Discern what constituents want to experience in the place.
2. Experience Strategy | Place Focus, Constituent Focus (External)
Identify what physical features, operations, communications, events and more are needed to support desired constituent experiences.
3. Conditions of Success | Place Focus, Organizational Focus (Internal)
Continually identify, track and manage to goals and metrics of success.
4. Organizational Incentives & Accountability | People Focus, Organizational Focus (Internal)
Align internal incentives, authority & accountability, hiring & role responsibilities, & evaluation to deliver goals and conditions of success.